Question 1

Cancellation/Late Policy

Accepted Answer

All cancellations or changes must be made 24hrs prior to the appointment to avoid cancellation fees. Any cancellations or changes within 24hrs will be charged 50% of booked services. No shows will be charged 100% of the service price. Any modifications or cancellations made to appointments booked the same day must be made within an hour of booking to avoid change/cancellation fees. Cancellations must be done by Phone Call. Voicemails are accepted.Our late policy: Any lash extension appointments that are more than 15 minutes late may be subject to rescheduling/cancellation with fees. For Lash Lifts, Brow Lamination, or any Highbrows, it's important not to be late as this service requires the full allotted time for completion. No show/rescheduling/cancellation fee may apply.

Question 2

Service fill upgrade policy

Accepted Answer

If you are a current guest and looking to upgrade your service (ie: Classic to Hybrid, Hybrid to Volume, or Volume to Mega Volume), the following costs will $25.

Question 3

Other Business Lash Fill Policies

Accepted Answer

After doing a consultation, we will determine if the fill service you chose is the right one for you. Additional fees may apply. We prioritize quality, so if your extensions are clumped, improperly isolated, or causing lash damage, we may recommend removal and a new set at the applicable prices. It's always advised to opt for a fill service with ample time. If you are unsure, feel free to contact the preferred location for assistance.

Question 4

Lash Fill Descriptions

Accepted Answer

Fills are maintenance appointments for those who currently have eyelash extensions on. During a fill, the stylist removes and replaces outgrown lashes to fill in gaps and maintain the desired look. Appointments typically occur 2 to 3 weeks after the last appointment. We don't have a lash count like other places. If you don't meet the criteria for a 2 or 3-week fill due to the percentage of lashes remaining or the time since your last fill, we recommend adding an Extended Fill Upgrade service to achieve the desired look. Otherwise, we'll fill as many lashes as possible within the allotted time.

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Policies and Updated Service Information

Cancellation/Late Policy

Service fill upgrade policy

Other Business Lash Fill Policies

Lash Fill Descriptions